Refund & Cancellation Policy

Last updated: 7 November 2026

This policy applies to STRAP™ and STRAP LT licences, subscriptions and cloud hosting bought from RLKonsult.

1. Try before you buy

STRAP and STRAP LT come with a free trial, so you can test the software fully with your own data before paying anything.

2. Refunds

Payments are not refundable. This includes the one-time licence fee, subscriptions, added users and cloud hosting. Please use the free trial to make sure STRAP is right for you before paying.

The only exceptions: a payment made twice for the same invoice or by mistake, or a licence we could not deliver, is paid back in full. Write to info@rlkonsult.com within 30 days with the invoice number; we pay it back within 7 business days.

3. Cancellation

You can cancel at any time by e-mail to info@rlkonsult.com. Subscriptions are never renewed or charged without your payment.
After cancelling, you keep using STRAP until the end of the period you have already paid. There is no refund for the unused part of a period.
When the subscription ends, STRAP stops accepting changes, but your data stays on your computer. Renewing later reopens it as it was.
Cloud hosting: before your hosting ends, we can send you a full backup of your data. We delete hosted data within 90 days after the end of the subscription.

4. Removing users

Removing or disabling a user does not give a refund, but the paid place stays available for a replacement user until the subscription ends.

5. Contact

RLKonsult · Cairo, Egypt · info@rlkonsult.com · +20 100 066 9200